JUST BROWZIN — SHIPPING & DELIVERY POLICY

Last Updated: October 18, 2026

1. Introduction

Welcome to Just Browzin!

We want every customer to understand how their purchases will be delivered. This Shipping & Delivery Policy explains how we handle physical product orders, delivery arrangements, shipping costs, order processing, and digital product delivery.

Just Browzin offers physical and digital products through our online store. The delivery method depends on the type of product purchased and the fulfilment arrangements available for that order.

By placing an order, customers acknowledge that they have had the opportunity to review the relevant delivery information provided on our website and during checkout.

2. Physical Product Shipping and Delivery

Physical products purchased through Just Browzin require shipping, delivery, or another agreed fulfilment arrangement.

Available delivery methods, applicable charges, and estimated delivery times will be communicated on the relevant product page, during checkout, or through another appropriate communication channel.

Depending on the arrangements available, delivery may be provided through a courier, postal service, local delivery service, or another suitable method.

The delivery options available may vary according to the product, destination, size, weight, and other logistical considerations.

Customers should review the delivery information provided before completing their purchase.

3. Delivery Locations

Just Browzin is based in Trinidad and Tobago.

Delivery availability will depend on the locations and services supported by our business and fulfilment partners.

Where local delivery is available, customers will be informed of the applicable delivery areas and any relevant restrictions.

Delivery to Tobago, remote areas, or international destinations may be subject to additional conditions, charges, or availability limitations.

Customers should confirm that their address falls within the available delivery area before placing an order if they are uncertain.

We will communicate any applicable delivery restrictions before accepting an order where reasonably practicable.

4. Shipping Fees and Delivery Charges

Shipping and delivery charges may vary depending on the product, destination, delivery method, order size, weight, and other relevant factors.

Where applicable, delivery charges will be displayed during checkout or communicated before the order is finalized.

Customers are responsible for reviewing the total order cost before completing their purchase.

Any free-shipping promotions will be subject to the conditions stated in the relevant offer.

We reserve the right to update shipping rates and delivery options as our arrangements change. Any applicable charges for an order will be communicated before the customer completes the purchase.

5. Order Processing

After an order is placed, it may need to undergo payment verification, product availability checks, and fulfilment preparation before dispatch.

Processing times may vary depending on the product and the fulfilment arrangements involved.

An order confirmation indicates that the order has been received; it does not necessarily mean that the order has been dispatched.

Where a significant issue affects processing, we will make reasonable efforts to notify the customer and explain the next steps.

Customers should ensure that their contact details are accurate so that we can communicate any necessary updates.

6. Estimated Delivery Times

Delivery times depend on the delivery method, destination, product availability, and other logistical factors.

Any delivery timeframe shown on the website or communicated to the customer should be treated according to the terms stated for that order.

Delays may occur because of circumstances such as:

Courier or postal service disruptions.
Adverse weather conditions.
Public holidays or periods of high demand.
Incorrect or incomplete delivery information.
Customs procedures, where applicable.
Supplier or fulfilment delays.
Other circumstances outside our reasonable control.

If a delay occurs, we will make reasonable efforts to provide relevant information when it becomes available.

Nothing in this section removes any rights or remedies customers may have under applicable law.

7. Tracking and Delivery Updates

Where tracking is available, customers may receive a tracking number, tracking link, or other delivery information.

The availability and frequency of tracking updates depend on the delivery provider and the service selected.

If tracking is unavailable for a particular order, we will provide other relevant delivery information where reasonably possible.

Customers who have questions about an order’s status may contact us using the details provided at the end of this policy.

8. Accurate Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

Recipient’s full name.
Telephone number.
Delivery address.
Relevant building, apartment, or location details.
Additional delivery instructions, where supported.

If a customer discovers an error after placing an order, they should contact us as soon as possible.

We will make reasonable efforts to correct delivery details before dispatch where possible. However, changes may not be possible once an order has been handed to a courier or fulfilment provider.

Additional charges or delays may arise where a delivery must be redirected or reattempted, subject to the circumstances and applicable law.

9. Failed or Unsuccessful Deliveries

A delivery may be unsuccessful because the recipient is unavailable, the address is incomplete, access is restricted, or another delivery issue occurs.

Where a delivery attempt fails, the next steps may depend on the delivery provider’s procedures and the circumstances of the order.

Customers should ensure that someone is available to receive the order when required and that any delivery instructions are clear.

If an order cannot be delivered, we will review the situation and communicate the available options.

Any additional delivery fees, redelivery arrangements, or refund decisions will be handled in accordance with the information provided for the order and applicable law.

10. Damaged, Incorrect, or Missing Orders

If your order arrives damaged, contains an incorrect product, or appears to be missing an item, please contact Just Browzin as soon as reasonably possible.

When contacting us, provide:

Your name.
Your order number.
A description of the issue.
Photographs of any visible damage or incorrect items, where applicable.

We will investigate the matter and determine an appropriate resolution in accordance with our Refunds & Returns Policy and applicable law.

If tracking indicates that an order has been delivered but you have not received it, please contact us so that we can investigate with the relevant delivery provider where appropriate.

Customers should not assume that a delivery issue automatically makes an order ineligible for assistance.

11. Digital Product Delivery

Digital products are delivered electronically rather than through physical shipping.

Depending on the product and the website’s configuration, delivery may take place through:

A downloadable file provided after purchase.
A download link sent by email.
Access through the customer’s account.
Another electronic delivery method stated on the product page.

Digital products do not normally require physical shipping, and physical delivery charges do not apply unless a product or service specifically states otherwise.

Customers should provide a valid email address and check their inbox, spam folder, and relevant account area if a download confirmation does not appear.

The time required to receive access may depend on payment verification, order processing, file availability, and the delivery method used.

If you cannot access a purchased digital product, contact us for assistance.

12. Digital Download Problems

If a digital download link does not work, a file appears to be corrupted, or you cannot access a product you purchased, please contact us with your order number and a description of the problem.

We will investigate and, where appropriate, help restore access, provide a working file, or supply the correct product.

Customers should ensure that their devices and software meet the requirements stated in the relevant product description.

Technical problems will be assessed according to the nature of the issue, the product’s specifications, and applicable law.

For further information about digital purchases, please review our Digital Product Policy.

13. International Shipping

International shipping may be offered for selected products if suitable fulfilment arrangements become available.

Availability, shipping charges, delivery times, customs requirements, and other conditions will depend on the destination and the delivery service used.

Where international shipping is available, relevant conditions will be communicated before the order is finalized.

Customers are responsible for reviewing any applicable import requirements and charges communicated to them, subject to applicable law and the terms of the transaction.

We do not guarantee that every product can be delivered to every international destination.