JUST BROWZIN — REFUNDS & RETURNS POLICY

Last Updated: October 18, 2026

1. Introduction

At Just Browzin, we want our customers to have a positive shopping experience. We understand that issues can occasionally arise with an order, and we aim to handle refund and return requests fairly and transparently.

This Refunds & Returns Policy explains how to request assistance when a product is damaged, defective, incorrect, missing, or otherwise does not meet the applicable purchase requirements.

This policy applies to physical and digital products purchased through Just Browzin, subject to the specific conditions outlined below.

Nothing in this policy is intended to exclude or restrict any rights or remedies available to customers under applicable consumer protection laws in Trinidad and Tobago.

2. General Refund and Return Conditions

Refunds, returns, replacements, and other resolutions depend on the circumstances of the purchase, the nature of the product, and applicable legal requirements.

Customers should contact us as soon as reasonably possible after discovering an issue with an order.

When submitting a request, please provide:

• Your name.
• Your order number.
• The email address used to place the order.
• The product concerned.
• A description of the issue.
• Relevant photographs or other supporting information, where applicable.

We may request additional information when reasonably necessary to assess a claim.

Each request will be reviewed on its individual circumstances.

3. Physical Product Returns

Customers who receive a physical product that is damaged, defective, incorrect, or materially different from its description should contact us for assistance.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• A replacement product.
• A repair, where applicable.
• A refund.
• Another mutually agreed resolution where appropriate and lawful.

3.1 Damaged or Defective Products

If your product arrives damaged or appears to be defective, please contact us and provide your order details.

Where possible, include clear photographs showing the issue and the product’s packaging.

We will review the information and advise you on the next steps.

Please retain the product and its packaging until we provide instructions, unless doing so would create a safety risk.

3.2 Incorrect Products

If you receive a product different from the one you ordered, contact us with your order number and details of the discrepancy.

We will investigate the issue and determine an appropriate resolution in accordance with applicable law.

3.3 Change of Mind

If you change your mind after purchasing a physical product, eligibility for a return or refund may depend on the product, the circumstances of the purchase, our stated conditions, and applicable law.

Please contact us before returning an item.

We will explain whether a return can be accepted and whether any conditions apply.

Nothing in this section removes any rights you may have under applicable law.

4. Return Conditions for Physical Products

Where a return is appropriate, we may request that the product be returned with relevant accessories, packaging, or other included items.

Customers should follow the return instructions provided by Just Browzin.

Depending on the circumstances, we may request photographs or other information before authorizing a return.

Products should not be sent back without first contacting us for instructions.

Where a product is being returned because it is defective, incorrect, or otherwise subject to a remedy under applicable law, we will explain the return arrangements and any applicable costs.

We will not impose return conditions that unlawfully restrict a customer’s rights.

5. Digital Product Refunds

Just Browzin may sell digital products, including downloadable files, templates, digital resources, and other electronically delivered items.

Digital products differ from physical products because they may be delivered electronically and may be accessible immediately after purchase.

For this reason, digital product refund requests will be assessed according to the nature of the issue, the applicable product terms, and relevant legal requirements.

5.1 Eligible Digital Product Issues

Please contact us if:

• Your download link does not work.
• You cannot access a digital product you purchased.
• The supplied file is corrupted or unusable.
• You receive a file different from the product described.
• The digital product has a material defect or does not meet the applicable purchase requirements.

We will investigate the issue and, where appropriate, help restore access, provide a working file, supply the correct product, or offer another suitable remedy.

Where required by applicable law, an eligible refund or other remedy will be provided.

5.2 Change of Mind for Digital Products

Because digital products may be accessed or downloaded immediately, change-of-mind refund requests may be subject to different conditions from physical products.

Any restrictions will be applied only to the extent permitted by applicable law.

The fact that a product is digital, or that a download has occurred, does not automatically eliminate any consumer rights that may apply.

5.3 Digital Product Compatibility

Customers should review product descriptions, file formats, software requirements, and compatibility information before purchasing.

If a product does not work as described, please contact us so that we can assess the issue.

Where a problem arises because a product does not meet its stated specifications or applicable legal requirements, we will consider an appropriate remedy.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order number.

Cancellation may depend on the order’s status and whether fulfilment has already begun.

For physical products, cancellation may be possible before dispatch, depending on the circumstances.

For digital products, cancellation may be affected by whether electronic delivery or access has already occurred and by applicable legal requirements.

If an order has already been dispatched or a digital product has been delivered, the request may need to be assessed under the relevant refund or return provisions.

Nothing in this section removes any cancellation rights available under applicable law.

7. Refund Processing

Once a refund has been approved, we will explain the next steps.

Where possible, refunds will be issued using the original payment method. If that is not reasonably possible, we will discuss an appropriate alternative, subject to applicable law and the payment provider’s requirements.

The time required for a refund to appear in your account may depend on the payment provider, financial institution, or payment method involved.

We will communicate any relevant information about the processing of your refund.

If a refund is delayed beyond the expected timeframe, please contact us so that we can investigate.

8. Shipping Costs and Return Expenses

Responsibility for return shipping and other return-related expenses depends on the circumstances of the claim and applicable law.

Where a product is defective, incorrect, damaged, or otherwise subject to a legal remedy, we will explain the arrangements and costs applicable to the return.

For voluntary returns or change-of-mind requests, any applicable return costs will be communicated before the return is arranged.

We will not use shipping charges or return conditions to avoid obligations imposed by applicable law.

9. Products That May Have Special Conditions

Certain products may require additional consideration because of their nature, condition, or method of delivery.

Examples may include:

• Downloadable digital products.
• Products made to order or personalized.
• Products with hygiene-related restrictions.
• Products that have been damaged through misuse.
• Products with specific manufacturer warranty arrangements.

Any special conditions will be communicated where relevant and applied consistently with applicable law.

The existence of a special condition does not automatically remove a customer’s legal rights.

10. How to Request a Refund or Return

To request a refund, return, replacement, or other assistance, contact Just Browzin using the details below.

Email: justbrowzin20s@gmail.com

Please include:

1. Your full name.
2. Your order number.
3. The product name.
4. A description of the issue.
5. Photographs or supporting information, where relevant.
6. Your preferred resolution, if applicable.

Please do not send passwords, full payment card details, or other unnecessary sensitive information.

We will review your request and respond with the next steps.

11. Fraudulent or Abusive Claims

We reserve the right to investigate suspected fraudulent refund claims, deliberate misuse of the returns process, or materially misleading information submitted in support of a claim.

Where there is a legitimate concern, we may request reasonable supporting information before making a decision.

Any decision will be made in accordance with applicable law and will not be used to deny a customer a legitimate refund, return, or other legal remedy.

12. Changes to This Policy

We may update this Refunds & Returns Policy to reflect changes in our products, fulfilment arrangements, business operations, or applicable legal requirements.

The latest version will be published on this page, together with an updated revision date.

Changes will not remove rights that customers have already acquired where those rights are protected by applicable law.

We encourage customers to review this page before making a purchase.

13. Contact Us

If you have questions about this Refunds & Returns Policy or need assistance with an order, please contact us.

Business Name: Just Browzin
Email: justbrowzin20s@gmail.com
Country: Trinidad and Tobago

Please include your order number where applicable so that we can assist you more efficiently.

Thank you for shopping with Just Browzin.